I can’t say I’m surprised by this. I’ve just been playing with the latest USA edition MM V5.2.5 and they have introduced an online License Management system, similar to the product registration and activation system used by Anquet but with more complications. The system will no doubt appear in the next UK edition.
After installation on a test rig, MM V5.2.5 would not display any maps at all, even my own maps that I had created and calibrated myself from images. According to the Help File the old licenses are still valid for this version but they are converted to a new format, and in all cases the licenses must be registered online via the MM Activation Server before the software will do anything.
Below is a summary from the MM Help File:-
Each software package includes several resources that need to be activated. Before you leave home, you must go to the Help — License Management… dialog, and ensure that you have activated all the maps and software features you need on your expedition.
Activation is accomplished by completing four stages:
- Create an account (Once only).
Your account is used to manage your all your licenses. When you are installing additional maps or software, and when your are installing on a different PC or Mobile Device, you must always sign in to the same account. - Give your computer a name.
You may install the software and map data (depending on the publisher) on more than one computer, and onto more than one mobile phone or PDA. You may also (if the publisher allows it) move the license from one machine or device to another. To manage all these licenses, it helps if you give each computer or mobile device a name you can recognize. - Register the serial number supplied with your purchase.You can register each serial number only once. The resources associated with your purchase are credited to your account. Most packages permit you to use the resources on at least two computers. If you want to use the package on another computer, or on a mobile device, simply sign in to the same account, where your resources are available for activation. If you have an old-syle serial number and you are using a machine that previously had a licensed copy of Memory-Map, your license resources are automatically credited to your new account.
- Activate the resources you want to use.
Once you have signed in to your account and registered your serial number, the resources are activated automatically when they are first used. Once a resource has been activated, it is locked to that computer. However, most packages include resources for at least two computers. You have the flexibility to put resources on the computers where they are needed (for example, you can activate the GPS feature on your laptop, and the Printing feature on your home computer). When you get a new computer, you can migrate all your licenses from your old computer to the new one. Mobile Devices (PDAs, Smartphones)
Software features and maps must be activated on your PDA or phone.First of all, you have to choose whether to associate the license with a specific Windows Mobile device, or with an SD Card. Putting the license on the device allows you to carry multiple sets of maps on different cards, while putting them on the SD Card allows you to easily use the software on any device the card is loaded into. In either case, you can recover the license data if it is accidentally deleted, and you can migrate license to a new card or device when you need to.
Activation on SD Card
When you activate a license on an SD Card, the license is locked to the card. You can insert the card into any supported mobile device and use the licenses without activating the device itself.
Start by inserting the card into the mobile device. Install the software on the mobile device (click the Mobile Device — Install menu command in the desktop software), or (if it is already installed) launch the application on the mobile device.
Next take the card out of the mobile device and mount it in a card slot (or attached card reader) on your Windows PC. Verify that you can access the card (under My Computer on your Start menu).
Run Memory-Map on the PC, and click the Help — License Management menu command.
Click the SD Card button. It should open a second License Management dialog for the card.
Select the license resources you would like to associate with the card, and click “Activate”.Activation on Mobile Device
There are two ways to activate licenses on a mobile device: by syncing to an internet-connected PC running the Memory-Map desktop software (which is the preferred method), or through a direct internet connection.Via PC
Start by syncing the mobile device to the PC. Install the software on the device (click the Mobile Device — Install menu command in the desktop software).
Run Memory-Map on the PC, and click the Help — License Management menu command.
Click the Mobile Device button. It should open a second License Management dialog for the device.
Select the license resources you would like to associate with the device, and click “Activate”.Via a direct internet connection
If you have a WiFi or cellular internet connection, you can activate additional license resources while you are away from the PC. Just tap the “Activate” button when prompted after accessing the desired resource. Make sure you sign in to the same account you created on the PC. You can tap the Help — License… menu command to see the status of your licenses on the device.
17 Comments
Grief.. Read this once on the train back from London today, am really too tired to go through it again now, though I think I need to understand what it’s all about. Suspect I will be wary about applying any MM updates (though there haven’t been many/any recently). Are there any benefits in going with this version or (as I’m happy enough with MM as it is for me) or should I just stick?
Phil,
This is the USA edition, when I heard it was available I just downloaded it to have a play. It’s not for us Brits as it won’t read OS maps, but the scheme will be here in the next UK edition soon I’m sure.
I never use any inbuilt ‘Check for updates’ facility with any software - I want control myself.
I’m perfectly happy with V5.1.3, but other people will almost certainly need future versions for support of new generations of mobile devices when they come out.
I see 5.2.7 is now available to personal UK users. Have you had a play with this new version Geoff?
Thanks
Chris
Chris,
Yes I have V5.2.7 running on my slave PC just for interest, I haven’t bothered updating the master PC because it offers nothing new of importance for me. The only people who really need it are those who want support for mass-storage mode on the Garmin Colorado.
One new feature is a menu item that invokes your web browser to display a Google Maps photo of your current map location, but I have the aerial photography here on disk anyway, which is more useful because I can have two map windows open with the OS map and photo synchronised as I scroll around.
Anything else you want to know, email me.
Hi geoff
Well just had a great two weeks in Cumberland and made the most of the liquid sunshine !
Really glad that I am running the earlier version of MM on my laptop & PDA as the latest version on my desktop is not reliable enough.
This is a genuine version and was fully activated online. Now it has deactivated & won’t accept my details anymore, cannot export in CSV format & it tells me that the license for basic GPS has expired.
Well thats that, I will get it running again & export all my overlays as CSV’s then delete the latest version & instal the earlier pre activation version. Then just import my CSV files & save as MNO’s job done and no more MM upgrades.
Really liked having my maps in OS & harveys whilst on vacation, the OS were great for general use but the Harveys were better on the higher routes.
all the best Roy
I can’t understand why a fully activated copy would expire, but anyway the process sounded a bit fraught to rely on if you are going away. Quite a few people have decided to stick with MM 5.1.3.
Having both OS and Harveys is indeed the best of both worlds, I tend to study both at home but I take the OS printouts on most trips, just because I’m more used to them I guess.
Beware if you have an old style serial number, resources are not automatically when you install on a new machine, nor can you use the old style serial to enable features, meaning that it is impossible to either print or export tracks, maps, or anything else. I have now been waiting more than a month for Memory Map to re-enable these features for me, to no avail - ultimately making Memory Map a useless application.
pearmund,
To recap, pukka Keys and Serials for MM V5 will give you a licensed MM product, but the registration on the MM server and subsequent online activation of software features still need to be done - this process should be an automated one, at least for GPS and Print features.
Which exact version of MM are you running?.
Drop me an email via the Contact page of the main website (click the logo at top-left of this page).
I have tried to get the adventurer 3500 to work on my PC for the last tewo weeks. I have had no luck and the technical support team are useless. I will just take the unit back to the shop.
Tel 0151 448 0598
seema,
Just in case you don’t know about it, there is an MM sub-forum dedicated to the 3500 on the MM UK site here. You could try posting questions there.
I bought the VMS touring 500 last year and SD of the 1:25k vic.maps.
Now I got a new laptop which will not have Internet on it. When I tried to activation the Vic. 1:25k maps I was not successfull. There is no Serial Nr. on the original package.
You could make it much easier to activate your GPS on a computer which is not connected to the Internet.
At the time my User ID was gunter and my password 221037
Regards Gunter Jaschkowitz
This is going back a while. I don’t have any mobile devices myself, but this may be useful to someone.
Judging by the hype, MM seem to have a faultless product. However after the screen of my AD3500 froze on the THIRD replacement unit I’ve discovered that the PC to 3500 link and all the hassle needed to get any maps up on screen or reciprocated on the AD3500 is far too suseptible to incompetent MM programming. A completely useless product! Stick with GARMIN - at least that works and the upload/download of data is a cinch compared to the AD3500.
Grant,
From what I’ve read (I don’t own any), many of these mobile touchscreen devices seem very prone to freezes and software glitches. You are probably aware of the MM AD3500 support subforum here, some similar problems reported.
je voulais examiner les détails de mon compte chez mémry-map
Hi Guys,
I have loaded numerous software packages on PC’s for years without any major hastles. Memory Map is the first product that I can’t install. Can anyone please help.
I downloaded the program on to my PC.
I ran the programme and a help menu automatically pops up with start up instructions.
1. Activate the software - how there is no subject in the help file called activate the software. I eventually found a link to the activation page on your site above.
2. enter a serial number - how there is no help topic called serial number here I still havent found out how.
3. Give your computer a name - how, there is no help topic called serial number and I didn’t receive an email from Memory Map as stated on one of their pages.
4. Activate the resources you want - how, again there is no help topic called Activate the resources you want.
Can anyone please help me
Ian
This post is from 2008, I’m not sure if anything has changed since then - I have version MM V5.4.2 running here.
On my MM V5.4.2, I go to the Help Menu and select Topics…
In the Contents tab on the left, selecting the second line ‘License Activation’ takes me directly to the required topic (alternatively selecting the first line ‘Welcome’ takes me to a short list of major Help topics, the first of which is ‘Activating the software license’).
The instruction ‘Give your computer a name’ doesn’t apply to the MM software running on your PC, it applies to the online registration process when you are logged in to your MM account, as described in the help topic - I can’t remember details now, but the online MM server displays a form to fill in with the serial number and your chosen computer name.
That’s all I can offer really, the best place for advice from MM staff and MM users is the registration/licensing support subforum here.